Help centre

Quick answers for employees, managers and HR. Can't find yours? Write to us.

Signing in

Where do I sign in?

Open the sign-in page and use your work email (or mobile number) and password. Staff of a customer company also enter their company code, or use the sign-in link their HR sent them.

I don't know my company code

Ask your HR team or your company's Super Admin. They can see it in the portal.

I forgot my password

Use Forgot password and enter your email. The link we send works once and only for a short time. After you set a new password, the old one stops working on every device.

Sign-in says it is locked

After 5 wrong passwords, sign-in pauses for a while to protect your account. Wait 15 minutes, or reset your password.

Does it work on my phone?

Yes. Every page works in Chrome or Safari on a phone, with no app to install.

Setting up your company

What should I do first after signing up?
  1. Sign in as the Super Admin. The setup wizard asks for your company details.
  2. Check the departments, designations, leave types and holidays under Master Setting.
  3. Set your leave rules and shifts, and your salary rules under Payroll.
  4. Add employees one by one, or import them from the CSV template.
Can I import my employees from Excel?

Yes. Save your sheet as CSV in the layout of the import template under Import / Export, then use Employee Import. CTC Import updates salaries in bulk the same way.

How do biometric punches reach the portal?

Punches are imported every night from your attendance machine's service. Set its address in Company settings, or ask us to help connect it.

Everyday questions

How do I apply for leave?

Go to Apply Leave, choose the type and dates (full or half day) and give a reason. Your manager approves first, then HR if your company uses two levels. You can cancel while it is still waiting.

I forgot to punch in or out

Use Apply Punch Request with the date, the in and out times, and a reason. Your manager approves it.

Where is my payslip?

Under My Payslips, once HR has locked the month's payroll. Each month has a PDF to download.

Why hasn't my bank account change shown up?

Bank and ID changes wait for HR to check them. Your old details stay in use until HR approves the new ones.